If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: firstname.lastname@example.org for return authorization.
- Kindly examine your parcel upon receiving your purchase and inform us via e-mail of any damage/defects with clear photographs/pictures/videos as proof within the first 24 hours upon receiving your purchase. NO claims will be liable or entertain after this time period. If you are not happy with your purchase for valid reason, you can return the product to us within the first 14 days after receiving the product. All shipping charges (both ways), handling and packaging costs will be charged to the buyer.
- All costs incurred in returns are collected from the buyer and the remaining money is refunded.
- Buyers are responsible for import duties, custom fees and taxes. If the buyer refuses to pay that fees and the product is destroyed at customs, no refund will be made.
- The product must be sent back to us in original condition with no defect (new, unused and unopened) within first 14 days of receiving the product.
- No scratches, damages whatsoever & No altering of any part of the item.
- Original box/documentation/accessories (if any) and packaging.
- Buyer is responsible for return shipping cost.
- Please allow up to 5 working days to process your return items.